Frequently Asked Questions (FAQs)

With LiteBlue, you can communicate faster and stay connected. It contains all the information you need about professional development, sales and services, products, brand recognition and more. You also have assured access to PostalEASE via LiteBlue to verify, and during open season, change your benefits selection.

1. Why do I need a new password?

A new password to access online self-service applications for human resources increases the security of your personal information. You must enter your new password to access all online self-service human resources applications as of April 28, 2014.

2. What happens if I don’t create a new password?
If you do not create a new password before April 28, 2014, it will not be possible for you to access to personal online self-service applications (such as LiteBlue, PostalEASE, eOPF, eReassign, and eIDEAS).

3. Where do I create my new password?

A new website has been designed to help you create and manage your new password. This is called “self-service profile” or SSP.

You can find the site at A link is also provided on the LiteBlue login page to the SSP website. It’s at the end of the “How to login” section and reads “Click here”

4. What is the Self-Service Profile (SSP)?
Self Service Profile or SSP is a reliable application that makes it possible for  USPS employees to sign in to: LiteBlue, PostalEase, eIdeas and eOPF.

5. What happens if I don’t click on the confirmation link and install my new password within 72 hours?

Simply reconnect to the SSP application. Go to the Manage email tab and follow the instructions to reset your email. Don’t forget to click on the confirmation link within 3 following days to successfully complete the installation. Without your email confirmation, no emails will be sent to the address you entered.

6. What should I do if I do not receive a letter with my temporary password?

On April 28, 2014, you should have got a letter with a temporary password for your mailing address. However, if you did not get a letter along with your temporary password, do the following:

A. Go to and tap  “Forgot your password?” and follow the instructions on the screen to create your new password. Note: If you specify an email address, you must know your personal identification number (PIN). A confirmation link will be dispatched to this email address. You need to tap this confirmation link within 3 days to complete the new password setting.


B. If the attempt to change your password still fails, contact the Human Resources Shared Services Center (HRSSC) at 1-877-477-3273, option 5 or TDD / TTY-866-260. -7507 for more information.

7. Will I receive a confirmation when I change my SSP profile?

Yes. If you provide an email address (USPS email address or personal email address) in your SSP profile, you will receive a confirmation of any change in your SSP profile to this email address.

8. Why did you request an email address when setting up my SSP profile?

With your email address, you can easily manage your password and change it immediately. Your email address will also be used to inform you of changes to your profile, such as: For example, reset your password, change your security questions, reset your 4-digit USPS PIN, change your email address and confirm your changes.

9. What happens if I don’t give an email address?

If you have not entered an email address in your SSP profile, SSP will send all notifications by the first-class email to your registration ID. For instance, if you want to change your password, a temporary password will be delivered to your registered address if you do not specify an email address.

10. What happens if I forget my SSP password?

If you don’t remember your SSP password, you can reset it at

  • Click on the “Connect to SSP” button. The self-service profile login screen is displayed.
  • Click on “Forgot your password?” The application will guide you through the steps to set or reset your password. Note: You ought to know your personal identification number (PIN).

11. Why did I refuse access to my SSP profile?

If you enter your password incorrect 6 times, the SSP login locks for 15 minutes. Log in later with your correct EIN and SSP password.

12. When should I use my SSP password?

The SSP password is used with your EIN number to access LiteBlue, PostalEASE, eReassign, eIDEAS and eOPF.

13. Is my SSP password the same as my ACE password?

Your SSP password can be anything, as long as it complies with the specified rules to ensure that a secure password is created.

Note: SSP and ACE passwords are independent.

14. Will my SSP password expire?

No, the SSP password does not expire. You can reset your password whenever you want.

15. Can I use my 4-digit USPS PIN for something?

Yes, after April 28, 2014, your four-digit USPS PIN will only be used for IVR telephone transactions.

16. How to use my four-digit USPS PIN for IVR telephone transactions?

The process for IVR telephone transactions has not changed. Call the USPS self-service hotline at 1-877-477-3273 and input your 4-digit USPS PIN when asked.

17. What transactions can I make through the IVR telephone system?

Changing the access requirements for online self-service applications will not change transactions made through the IVR telephone system. For instance, you still have access to PostalEASE and work publications through the IVR system of your phone.

18. Can I continue using my 4-digit USPS PIN in the Human Resources Self-Service Kiosk?

Beginning April 28, 2014, kiosks will need the new self-service password to access PostalEASE, eReassign, eIDEAS and Jobbids.

19. Can I create my new SSP password in a newspaper stand?

No, you must set your new password at or by contacting HRSSC.

20. What can I do if I can’t set my new password or get a temporary password?

A. Go to and tap “Forgot your password?” and go by the instructions displayed to create or reset your new password. Note: If you specify an email address, you must know your personal identification number (PIN). A confirmation link will be dispatched to this email address. You need to click on this confirmation link within 3 days in order to finish the new password setting.

B. If the attempt to reset your password still fails, employees can contact HRSSC at 1-877-477-3273, option 5 or TDD / TTY-866-260-7507 for proper guidance.

21. How can HRSSC help me define my new password?

HRSSC can help you with step-by-step instructions to set a new password. HRSSC provides a temporary password. You must configure your SSP profile to create a persistent password that can be used for personal self-service applications.

22. What are the normal hours of operation of the HRSSC?

The HRSSC is available from Monday to Friday from 7:00 AM to 8:30 PM Eastern Standard Time

23. What happens if I cannot configure my password outside of HRSSC office hours?

The HRSSC is available from Monday to Friday from 7 AM to 8:30 PM Eastern Standard Time, once the HRSSC is closed, just visit to request a new password, change your password, update your email address, update your privacy questions.

Note: Obtaining the temporary password takes 7 to 10 days.

If your attempts to reset your password still fail, contact CSSSS during normal business hours. The CSSSR is open Monday through Friday from 7 a.m. At 8:30 p.m.